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Privacy policy

Last updated: 1 January 2026. This policy explains what we collect and how we handle it.

1. Information we collect

  • • Identity data: your name, CNIC number, date of birth and CNIC images.
  • • Contact data: mobile number, email address and residential address.
  • • Financial data: employment status, declared monthly income and the income document you upload.
  • • Plan data: the device selected, down payment, tenure and repayment history.

2. Why we use it

  • • To verify your identity and assess whether an instalment plan is affordable for you.
  • • To create, service and collect your plan, including reminders before each due date.
  • • To meet our regulatory record-keeping and anti-money-laundering obligations.
  • • To improve our pricing models and detect fraudulent applications.

3. Who we share it with

  • • The partner dealer handling your device handover, limited to what they need for collection.
  • • Identity and credit verification service providers acting on our instructions.
  • • Regulators, courts or law-enforcement bodies where we are legally required to disclose.
  • • We never sell your personal data or share it for third-party marketing.

4. How long we keep it

  • • Active plan data is retained for the life of the plan.
  • • After settlement we retain records for the statutory period applicable to consumer financing, then delete or anonymise them.
  • • Declined applications are retained for 12 months, so that a re-application can be assessed fairly.

5. Your rights

  • • You may request a copy of the personal data we hold about you.
  • • You may ask us to correct inaccurate details at any time.
  • • You may withdraw marketing consent without affecting your plan.
  • • To exercise any of these rights, email support@mobilelease.pk.

6. Security

  • • Documents are encrypted in transit and at rest.
  • • Access to applicant files is restricted to trained review staff on a need-to-know basis.
  • • We never ask for your banking password, PIN or OTP — no MobileLease agent will request them.