Question 1

How much down payment do I need?

Accepted Answer

Between 20% and 50% of the retail price. A larger down payment lowers both your monthly instalment and the total service charge.

Question 2

What tenures are available?

Accepted Answer

3, 6 and 9 months. Shorter tenures carry a lower service charge; 3-month plans are the cheapest overall.

Question 3

Is there any hidden charge?

Accepted Answer

No. You pay the down payment, a one-off processing fee, and the fixed monthly instalments shown in your plan. Nothing is added later.

Question 4

How long does approval take?

Accepted Answer

Most applications receive a decision within 30 minutes during working hours (9am–8pm, Monday to Saturday).

Question 5

Which documents do I need?

Accepted Answer

Your CNIC (front and back) plus one proof of income: a salary slip, a 3-month bank statement, or a business record.

Question 6

Can I settle my plan early?

Accepted Answer

Yes. Early settlement waives the service charge on the remaining months. There is no early settlement penalty.

Question 7

What happens if I miss a due date?

Accepted Answer

There is a 5-day grace period with no penalty. Beyond that a fixed late fee applies, which is stated in your plan schedule and never compounds.

Question 8

Are the phones new and PTA-approved?

Accepted Answer

Every device is brand new, sealed and PTA-approved, with the standard manufacturer warranty intact.

Question 9

Do I need a bank account or credit card?

Accepted Answer

No. You can pay in cash at your partner shop or through JazzCash and Easypaisa.

Question 10

Can I apply from any city?

Accepted Answer

We serve cities where we have partner dealers. Check the dealer network page to find your nearest shop.

Frequently asked questions

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